Return and Refund Policy – 3D-Experts

Our Commitment to Customer Satisfaction

At Creality Egypt, we stand behind every product we sell. As the official authorized reseller of 3D-Experts printers in Egypt, we are committed to ensuring your complete satisfaction with your purchase. We understand that sometimes a product may not meet your expectations, which is why we’ve established this comprehensive return and refund policy.

Return Eligibility

New, Unused Products

  • Products must be returned within 14 days of delivery
  • Items must be in original packaging with all accessories and documentation
  • Products must be in new, unused condition with no signs of assembly or testing
  • Original proof of purchase is required

Defective Products

  • Defective products can be returned within 30 days of delivery
  • Technical issues must be verified by our support team
  • All original packaging, accessories, and documentation must be included
  • Warranty claims are processed separately according to Creality’s manufacturer warranty

Items Not Eligible for Return

  • 3D printing filaments and resins that have been opened
  • Spare parts that have been installed or show signs of use
  • Clearance or discounted items marked as final sale
  • Products damaged due to improper use, accidents, or modifications

Return Process

  1. Contact Our Team: Email our customer service at 01094668220
    with your order number and return reason
  2. Package Your Return: Securely pack the item in its original packaging
  3. Ship Your Return: Send the package to the address provided with the RAN clearly marked
  4. Refund Processing: Once received and inspected, your refund will be processed

Refund Options

  • Original Payment Method: Refunds are typically processed to your original payment method
  • Exchange: Exchange for another product (price differences will be charged or refunded)

Refund Timeline

  • Credit/Debit Card Payments: 5-10 business days after approval
  • Cash Payments: Available for pickup at our location within 7 business days
  • Bank Transfers: 7-14 business days after approval

Shipping Costs for Returns

  • Returns due to defective products or our error will receive free return shipping
  • Returns for change of mind or other reasons will have shipping costs deducted from refund
  • Shipping costs for original delivery are non-refundable unless the product is defective

Warranty Information

As an authorized Creality reseller, all products come with the full manufacturer’s warranty. This is separate from our return policy and covers manufacturing defects according to Creality’s terms.

Contact Us

If you have any questions about our return and refund policy, please contact our customer service team:

  • Phone: 01094668220
  • Business Hours: Sunday-Thursday, 9 AM to 5 PM

Policy Updates

This policy was last updated on March 23, 2025. Creality Egypt reserves the right to modify this policy at any time. Any changes will be posted on this page.

This return and refund policy is designed to comply with Egyptian consumer protection laws while providing our customers with fair and transparent terms.

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